Refund & Return Policy

At Hooked On You, each order is prepared with care. Please review our policy before placing your order.

All Sales Are Final

Due to the handmade and customized nature of our products, all sales are final. We do not accept returns or offer refunds for buyer’s remorse, incorrect selections, or changes of mind.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and determine an appropriate resolution.

Custom Orders

Customized cups, decals, and personalized products cannot be returned or refunded due to a change of mind or customer-provided errors in names, colors, or design selections.

Lost Packages

Once an order has shipped, customers will receive tracking information when available. If your package appears lost, please contact us so we can help investigate with the shipping carrier.

Cancellations

Orders may only be canceled before production begins. Once production has started, cancellations are not accepted.

Contact Us

For questions or concerns about an order, please contact Hooked On You through our store’s contact page or business email.

Thank you for supporting our small business!